Challenge

Veterans face a myriad of challenges in getting their well-deserved medical benefits from the VA.

Our goal was to prototype a solution that helped remove the barriers they face in being healthy after their service.

Duration

3 months

Users

Veterans

Disciplines

IxD / UX Strategy

"I kept having to tell me story over and over and over again."

Untangling the VA health benefits application

We spoke with veterans and simulated what it would be like to try and navigate on their own, only knowing about va.gov.

Design principles

Transparent feedback
Personalized to my needs
Predictive to my situation
Brings my circle with me
Keeps me engaged
Mental health conscious

Mood board

eeva, AI companion

Designing for the future of an integrated world, we created Everything-Everywhere-Veteran Affairs, or EEVA. She would be the VA-expert veterans could rely on at any time, and get to know you on a personal level to best understand your needs. She'll even alert your close ones if she notices a behavior change.

Final story-based prototype